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 LBE Desktop Helpdesk
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| Our Rating: |
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| Popularity: |
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| Released Date: |
29-5-2006 |
| File Size: |
4467 KB. |
| Version: |
4.0.155 |
| License: |
Shareware |
| Price: |
$180 |
| OS: |
Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000 |
| Developer: |
Leigh Business Enterprises Ltd. | more products from this developer |
| Last Update: |
19-07-2006 |
| Downloads: |
107 |
| System Requirements: |
25 MB Hard disk space, Javascript enabled browser |
LBE Desktop Helpdesk Description
Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:- No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:- LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:- Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:- Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies. Other features:- Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time/money spent. |
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